TERMS AND CONDITIONS

kalialab GmbH General Terms and Conditions

Scope and scope

The general terms and conditions set out below (hereinafter”TERMS AND CONDITIONS“) apply to the entire range of services and treatments offered by us, kalialab GmbH, Ballindamm 11, 20095 Hamburg, (hereinafter”Kalialab“or”we“) our customers (hereinafter”customer“,”Contracting partner“or”Du“) under www.kalialab.de or make them available in one of our kalia stores. We do not accept any deviating conditions unless we have expressly agreed to them in writing (e.g. by email or letter) in advance. The latest version of our terms and conditions can be found at any time at www.kalialab.de Retrieve and print. You should read these terms carefully before using the website. By using the website, placing an order or concluding a treatment contract, you agree to these terms.

Please note that we only conclude a contract with you on the basis of these terms and conditions if you are at least 18 years of age and a consumer. According to Section 13 BGB, this is the case if the purpose of concluding the contract cannot be attributed primarily to your commercial or independent professional activity. In addition, a further requirement for a valid contract conclusion is that you have completed our information and medical history form and our privacy policy in full and that the medical requirements for treatment have been met.

Questions about these terms and conditions

Should a term used by us in the context of these terms and conditions be unclear to you or if you have any questions about these terms and conditions or our range of services at www.kalialab.de You can always contact us. Simply send an email to info@kalialab.de or contact us at +49 (0) 40 229 47 917.

range of services

At kalialab, we would like to help you effectively underline and preserve your natural beauty, possibly in cooperation with other independent doctors. For this purpose, we offer you minimally invasive medical facial treatments through our doctors or cooperation doctors, which are described in more detail on our website or in a personal consultation. Our treatments, which we may offer with the support of specialist care providers, are carried out using modern technologies. The main focus of our work is on carrying out individual beauty treatments in the area around the eyes, lips, nose, forehead and facial contours. Because you and the best result for you individually are particularly important to us, we always take the time for detailed advice to get to know you better and provide you with the best possible result. All beauty treatments are carried out in our offices by qualified and experienced doctors. For more information about our range of services, please visit our website atwww.kalialab.de.

We reserve the right to adapt, change or expand our range of services at any time and to optimize them to meet the needs of our customers. We cannot guarantee the permanent existence of certain offers.

Online appointment booking portal and treatment contract

As part of our range of services, we offer you atwww.kalialab.de The option to book appointments, including walk-in, weekend and evening appointments, for a consultation and to carry out your desired beauty treatment via our online appointment booking system as well as by telephone and directly in our store.

To start the booking process, you must click on the “Make an appointment now” button. As part of a booking process, you can always select several services offered at the same time. After completing the booking process on our website, you will receive a confirmation email or SMS from us. Upon receipt of this confirmation, the treatment contract is concluded between kalialab GmbH and you, including these terms and conditions. Please note that personal information will always be provided by the doctor in our store before your treatment is carried out. Treatment without appropriate personal information will not be carried out. In addition, the final price of your treatment will only be communicated to the store after clarification has been made. As part of the booking process, you must explicitly agree to our privacy policy. You are required to provide all data requested as part of the booking process truthfully.

As an alternative to booking via the website, you can book appointments with us by phone or directly in the store. In this case, the treatment contract is also concluded when the confirmation email or SMS is sent. The statements made in the previous paragraph apply mutatis mutandis in this respect.

The prices stated by us on the website and as part of the booking process are subject to change and non-binding. The actual amount of the remuneration due for treatment is always determined in accordance with the regulations of the official fee schedule for doctors (GOÄ) in its current version. Insofar as we calculate remuneration before treatment, the amount of this is based on our experience with regard to the average cost of the corresponding treatment. Please note that your booking request is non-binding and does not represent an offer to conclude a legally binding contract between you and us. As described above, the legally binding treatment contract is only concluded upon receipt of the appointment confirmation via email or SMS.

The agreed treatment appointments are exclusively fixed and order dates. The treatment times are therefore kept free for you as our customer. If you are unable to make an agreed treatment appointment, you must inform us of this at least 24 hours before the agreed treatment appointment by telephone at +49 (0) 40 229 47 917 or by e-mail to info@kalialab.de. If you do not comply with this obligation, you can reschedule your appointment once free of charge to another free appointment within two weeks of the originally agreed appointment. If you do not make and make an appropriate alternative appointment, you must pay us a default fee of 50% (in words: fifty percent) of the planned treatment costs per consultation appointment, but at least 50 euros. This compensation for default does not apply insofar as you can credibly prove to us that we have suffered no or less damage than the claimed, lump sum damage as a result of not meeting the treatment appointment.

In the event of repeated cancellations within 24 hours before a scheduled appointment, the above mentioned compensation is due immediately. We also reserve the right to reject or cancel appointment requests or appointment bookings if you repeatedly fail to attend appointments agreed upon without prior cancellation.

Our online shop

As part of our range of services, we offer you at www.kalialab.de the opportunity to buy gift vouchers for our treatments as well as beauty, cosmetic and after-care products developed specifically for our treatments.

After providing payment and shipping information, by clicking on the order button, you make a binding purchase offer for the products contained in the shopping cart. Before submitting your order, you can correct your entries by using the correction tools provided and explained in the order process. By submitting the order, you accept these terms and conditions as solely applicable to the legal relationship with us. The purchase contract is only concluded when the goods or the voucher have been sent; you will receive a shipping confirmation by email.

In addition to the stated product prices, there are also usual shipping costs for shipping products. We only deliver by mail. We do not deliver to packing stations.

We reserve the right to remove any product from the website and/or to supplement or replace it with other products.

The goods remain our property until full payment has been made. From the time of delivery, the products are your liability.

warranty rights

In the event of defects in our services, you are entitled to the legal rights under warranty/liability for defects.

Insofar as we offer or advertise guarantees in individual cases, the details are set out in the respective warranty conditions, which are provided to you in writing before the contract is concluded.

Withdrawal policy

You have the legal right of withdrawal described in more detail below.

— Start of the cancellation policy —

Right of withdrawal:

You have the right to cancel this contract within fourteen days without giving reasons. The cancellation period is fourteen days from the date of conclusion of the contract. In order to exercise your right of withdrawal, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal period, it is also sufficient that you send the notification that you have exercised this right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:

If you cancel this contract, we must repay you all payments we have received from you immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged for this repayment. If our treatment services have already been provided at this stage, we are entitled to invoice any expenses we have incurred for carrying out the treatment and to offset them against the amount to be repaid.

— End of cancellation policy —

Sample withdrawal form:

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods: _____________ (*)/the provision of the following service: _______________ (*)

Ordered on _________________ (*) /received on:______________ (*):

Name of consumer (s) ____________________________

Address of consumer (s) __________________________________

Signature of consumer (s) __________________________________

(only when notified on paper)

Date __________________________________

(*) Delete where incorrect

disclaimer

We and our legal representatives and vicarious agents are only liable for damage other than as a result of injury to life, body and health insofar as these damages are based on intentional or grossly negligent action or a culpable breach of an essential contractual obligation by us or our vicarious agents. What is essential to the contract is an obligation whose fulfilment makes the proper execution of the contract possible in the first place and on whose compliance you can regularly rely. Any further liability for damages is excluded. Claims arising from a guarantee given by us for the quality of the goods and from the Product Liability Act remain unaffected by this. In the event of a breach of essential contractual obligations, we are only liable for foreseeable damage typical of the contract if this was caused negligently, unless it concerns claims for compensation arising from an injury to life, limb or health. Liability for indirect damage, such as sequential damage, unforeseeable damage or unusual damage, as well as for lost profit, is excluded. The same applies to the consequences of strikes, accidental damage and force majeure.

We expressly assume no liability for third-party services marked as such. In this regard, reference is made to the applicable business and data protection regulations of the respective third party provider. In particular, we only assume liability for doctors employed by kalialab GmbH, but no liability for damage caused by improper treatment by our independent cooperation doctors. Rather, they are personally liable within the framework of applicable professional law.

This disclaimer applies to all contractual and non-contractual claims against us.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or retrieved from this website, except as expressly stated on this website. All product descriptions, information, and materials contained on our website are provided “as is” and without warranties of any kind, express, implied, or otherwise. Nothing in this paragraph affects your legal rights as a consumer or your rights to cancel the contract.

Links on our website

Our website may contain links to other websites or materials from third parties. Such links are for informational purposes only. We have no control over the content of said third-party websites or materials. As a result, we are not responsible for any damage or loss resulting from the use of such links.

General information requirements

The available contract language is exclusively German.

According to applicable law, we are also obliged to inform you as a consumer within the meaning of Section 13 BGB of the existence of the EU dispute resolution platform (so-called OS platform). This platform can be used to resolve disputes between entrepreneurs and consumers without the need to involve a court of law. The European Commission is responsible for setting up the OS platform. You can reach the OS platform via the following link: https://ec.europa.eu/odr. We would like to point out that we are neither obliged nor willing to participate in such dispute resolution proceedings.

Data protection

We collect and use your personal data to process an existing contractual relationship with you. Details about the scope and use of the data collected can be found in our privacy policy. You can access the latest version of these at any time at https://kalialab.de/datenschutz-2/ Retrieve and print.

In accordance with the requirements of the privacy policy and for the purpose of fulfilling the contract, you agree to electronic processing and storage. You confirm that all data and information provided by you is correct and accurate

sales tax

In accordance with applicable rules and regulations, all online purchases and treatments are generally subject to value added tax (VAT).

Final provisions

Should individual provisions of these terms and conditions be or become invalid or unenforceable or contain a loophole, the effectiveness of the remaining provisions remains unaffected. Instead, we commit ourselves to replace the ineffective or unenforceable provision with a valid and enforceable provision that comes closest to the economic purpose of the ineffective or unenforceable provision or fills the regulatory gap.

Only German law applies to agreements concluded between you and us on the basis of these terms and conditions. The same applies in the event that there are disputes between us within the framework of these agreements. The place of jurisdiction is always our place of business.

If you are a consumer within the meaning of Section 13 BGB, mandatory consumer protection regulations of the state in which you have your habitual residence remain unaffected.

The place of performance of all contractual obligations is exclusively our registered office.

changes

We reserve the right to adapt or change our range of services, provided that the main service obligations arising from the treatment contract concluded between you and us remain unaffected.

We may change these terms and conditions at any time with effect for the future. You are required to read the terms and conditions regularly, as the terms and conditions apply in each case, which apply when using the website or at the time a contract is concluded (see below). If you already have a customer profile with us, changes to the terms and conditions will be notified to you by email 4 (in words: four) weeks before the change comes into force and will be made available as a full text as part of the application. The changes are considered accepted unless you expressly object to them in writing (email sufficient) within 2 (in words: two) weeks of receipt of our email. We will also expressly point this out to you once again as part of the email.

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